Our backpacks are made to order, which means that each piece is made with the utmost care and attention to detail. This allows us to guarantee the highest quality of workmanship and reliability. Pre-ordering allows us to better plan production and adjust the quantity to the actual demand, avoiding excess that could affect quality. Additionally, pre-ordering gives our customers the opportunity to guarantee the product before it goes on regular sale. This means you can be sure that you will receive a unique product that will meet your expectations.

Once you place your order, you will receive a confirmation via email. You will receive updates at every stage of the process, from production to packaging and shipping. You can also contact us at any time for more information.

Yes, you can cancel your order during the pre-sale. However, once it ends and we start to process and fulfill orders, you will no longer be able to cancel. In such a case, you will be able to make a return only after receiving the package, in accordance with our returns policy. You can find detailed information on this in the returns policy on our website.

Pre-orders are made to order, so exact shipping dates are approximate and subject to change. However, if there are any significant delays beyond the estimated shipping window (late March - mid April), we will notify you immediately. Your satisfaction is our priority, so we will do our best to ensure that the fulfillment process goes according to plan.